The Hackett Group Launches New Market Intelligence Service for Software and Services Providers and Users


MIAMI & LONDON–(BUSINESS WIRE)–The Hackett Group, Inc. (NASDAQ: HCKT) today announced the launch of a new market intelligence service for software and service providers, designed to provide business leaders with information and essential information that can inform their purchasing decisions. The Market Intelligence Service will measure the ability of software and service providers to deliver business value and their unique capabilities to help companies achieve digital world-class performance levels.

The Hackett Group’s new market intelligence service® assess software and solution vendors using the Hackett Excellence Matrix, which is designed to evaluate offerings based on capabilities, business performance impact, or business value, as well as the ability to improve process and functional performance and empirically align with best practices proven in Hackett Group’s renowned benchmarking database. Specific to software, the service will categorize vendors into three broad categories: integrators, innovators and world-class digital solutions. (see graph).

Hackett Group’s comprehensive intellectual property is backed by data, insights and applied insights drawn from nearly 20,000 benchmarking studies with the world’s largest companies, including 97% Dow Jones Industrials, 94% Fortune 100, 70 % of the DAX 30 and 51% of the FTSE 100.

“In today’s increasingly digital world, it’s not enough for solution providers to have a robust feature set. Businesses want solutions that can deliver results, and The Hackett Group is in a unique position to help them evaluate and select offerings that can do that,” said Michel Janssen, Chief Market Intelligence Officer of The Hackett Group. “While other companies compare and evaluate solution providers based on technology and scale, we use our deep process knowledge and insights from our unrivaled benchmarks to create a new results-based paradigm and evaluate truly how solution providers can help companies drive ROI and achieve targeted business outcomes.We believe this will be a powerful and compelling value proposition for all C-level executives and their respective teams.

According to The Hackett Group Chairman and CEO, Ted A. Fernández, “For decades, The Hackett Group has relied on its proprietary benchmark research, process expertise and best practice implementation. Now we’re giving businesses a way to drive even more value, helping them assess which solution provider offerings will best help them improve efficiency, effectiveness and customer experience, and achieve levels of digital world-class performance.

Initial research reports from Hackett Group’s new market intelligence service will focus on vendors of software for customer-to-cash processes, with separate research reports covering: cash application; collection and management of disputes; management of orders/contracts; customer billing; and credit management. The second wave of research reports will focus on the source-to-pay domain and examine: third-party risk; environmental, social and governance issues; and other areas.

Market Intelligence Service research reports will be offered to Hackett Group clients. Additionally, they will be sold individually with results available for licensing by solution providers for use in their marketing and sales efforts.

For more information about The Hackett Group’s market intelligence service, visit

About Hackett Group

The Hackett Group, Inc. (NASDAQ:HCKT) is an intellectual property-based strategic consultancy and leading enterprise benchmarking firm for global enterprises, delivering digital transformation, including leading enterprise cloud applications, workflow automation and analytics performance.

Backed by our unrivaled intellectual property from nearly 20,000 benchmark studies of the world’s largest companies – including 97% of the Dow Jones Industrials, 94% of the Fortune 100, 70% of the DAX 30 and 51% of the FTSE 100 – captured through our leading benchmarking platform, Quantum Leap® and our Digital Transformation Platform (DTP), we are accelerating the implementation of best practices.

More information about The Hackett Group is available at:, [email protected], or by calling (770) 225-3600.

The Hackett Group, the quadrant logo, World Class Defined and Enabled, Quantum Leap, Digital World Class and Hackett Excelleration Matrix are registered trademarks of The Hackett Group.

Caution regarding “forward-looking” statements

This release contains “forward-looking” statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Statements including, but not limited to, words such as “expects”, “anticipates”, “intends”, “plans”, “believes”, seeks”, “estimates” or other similar expressions or variations of these words or similar expressions indicating, or anticipated or expected future events or results are intended to identify these forward-looking statements. Forward-looking statements are not statements of historical fact and involve known and unknown risks, uncertainties and other factors that may cause the actual results, performance or achievements of the Company to be materially different from the results, performance or achievements expressed or implied by the forward-looking statements. research statements. Factors that could impact these forward-looking statements include, but are not limited to, Hackett Group’s ability to effectively market its digital transformation and other consulting services, competition from other consulting and technology companies may have or develop similar offerings in the future, the commercial viability of The Hackett Group and its services and other risks detailed in The Hackett Group’s reports filed with the Securities and Exchange Commission United States. The Hackett Group assumes no obligation to update this release or any forward-looking statements contained herein.


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